12 March 2026 · David Libby
The real cost of reactive IT support
Hourly billing looks cheap right up until something breaks at the wrong moment. Here's the maths most business owners never see.
You started it to look after your customers and build something you're proud of. For over 24 years, we've quietly carried that IT burden, so you and your team can get on with the work that matters.
We get it
A reactive provider is an expensive provider. The more issues you have the more they get paid. We work the other way around.
The Essential 8 and SMB1001 frameworks are where to start. We'll show you exactly where you stand and explain it in easy to understand terms.
When IT only gets attention after something breaks, you get the same loop every time. Our plans flip it around: we watch your systems around the clock, keep everything up to date, and fix small problems before they reach your desk.
Most businesses are one click away from a bad day. Every plan we offer layers your defences across your computers, email, and staff accounts, with security experts watching for threats around the clock.
Because most providers only show up when things break. We schedule regular catch-ups, send you updates on how your systems are performing, and have a dedicated advisor who thinks about your business between calls too.
Add up the five-minute lookups, the slow logins, the printer pestering. We make the everyday stuff fast and reliable, write down how things work so nothing gets lost, and put real people in Perth on the other end of the phone.
How we work
Every Consider IT relationship starts with a conversation, not a pitch. We learn what your business actually does, where IT helps it grow, and where it gets in the way.
We don't sell off-the-shelf packages. We tailor a security, support and strategy plan to fit your business, your team and your budget.
From the day we start, you stop thinking about IT. We monitor it, secure it, support your team and meet with you regularly so technology is helping the business, not getting in the way.
How we help
Once your plan’s in place, here are six things you stop having to worry about.
Day-to-day IT management, help desk, and end-user support that keep your team productive.
End-to-end protection, 24/7 threat monitoring, backup & recovery, and regulatory compliance.
Microsoft 365, cloud platforms, collaboration, data, and AI-powered productivity.
Networks, Wi-Fi, voice, cabling, and physical/AV systems built for reliability.
vCIO leadership, technology road mapping, project delivery, and vendor management.
Websites, domains, hosting, licensing, hardware procurement, and secure asset disposal.
In their words
“David and the team at Consider IT have supported us for 10 years. Whether quick updates, data security, equipment set up/maintenance or simply advice on what hardware and software best meet our needs, they have been central to our business success.”
Colin Richardson
Director, Adept Photobooths · Perth, WA
“We have been using Consider IT for over 10 years. David and the team have been fantastic at quickly troubleshooting IT problems and advising on equipment upgrades. The team are always great to work with and continually provides an amazing service. This has allowed our Bespoke Building Co to focus on what we are good at.”
Andrew Stevens
Director, Bespoke Building Co. · Osborne Park, WA
“Dave Libby and his team at Consider IT have been managing all the IT requirements for my practice for 18 years. Consider IT are totally professional, approachable, and very supportive for non-IT-minded people, with up-to-the-minute knowledge, managing unexpected issues to help keep the practice ticking along. It’s so reassuring to know they are readily available and just a call away! I cannot thank them enough for all the support over the years and would definitely recommend them for other businesses.”
Michelle Marsh
Owner, Michelle Marsh Clinical Psychology Services · Ardross, WA
The Australian Government publishes a checklist of 8 things every business should have in place to protect against cyber attacks. Insurers, large clients and government contracts are starting to ask for it. Most businesses we meet have no idea how they score.
No obligation. No payment. No pitch.
From the blog
12 March 2026 · David Libby
Hourly billing looks cheap right up until something breaks at the wrong moment. Here's the maths most business owners never see.
5 March 2026 · David Libby
The most expensive cyber incidents we've seen all started with a click. Software helps. People help more.
26 February 2026 · David Libby
Most IT providers sound the same on paper. These five questions cut through the noise quickly.
Book a free discovery call. We will talk through where your IT is now and where you want it to be — no pressure, no jargon.
Book a Discovery SessionPrefer to talk first? Call us at 08 9200 2230.