IT support for Perth professional services firms.
Law firms, accounting practices, clinics, and consultancies. Your clients trust you with information they cannot afford to have loose, and your day is billable. Your IT has to protect the first without wasting the second.
What we see
A professional practice carries risks other businesses do not.
Client confidentiality is a licence condition, not a preference.
Legal, accounting, and health practices hold information clients cannot afford to have loose. A breach is not just embarrassing, it is reportable, and your professional body will have questions.
How we help
A setup you can defend when someone asks.
We build and document your security properly, so when a client, an insurer, or your professional body asks how information is protected, there is a real answer on paper.
Your client records have to outlive the work by years.
Legal, accounting, and health practices all keep files long after the matter closed. They pile up in more places than anyone remembers, and having a backup is not the same thing as having ever got a file back out of it.
How we help
Backups proven with a real restore.
We find everywhere your records actually live, back all of it up, keep it as long as your obligations require, and test a restore before you need one. Producing a file from years ago should be a request, not an excavation.
Payment redirection fraud targets firms like yours.
Practices that move client money and discuss it over email are the preferred target. The email looks like it came from a partner, and the bank details are one digit different.
How we help
Email hardened against invoice fraud.
We lock down your email and put a check in front of payment changes, so a redirected invoice gets caught before the money leaves.
You bill by the hour, so downtime costs you twice.
An hour lost to a computer that will not cooperate is an hour you cannot bill and an hour of client work still sitting there waiting.
How we help
Fixed remotely, before it costs you the day.
Most of what stops you working gets sorted while you stay at your desk, by a local team who answer instead of logging a ticket and leaving it there. The aim is a few minutes away from billable work, not a site visit booked for Thursday.
Dave Libby and his team at Consider IT have been managing all the IT requirements for my practice for 18 years.Michelle, Owner · Michelle Marsh Clinical Psychology Services
Common questions
Questions professional services businesses ask us.
We already have an IT provider. What does moving across involve?
We start by finding out what you actually have, because most practices are not certain. Then we move you over in stages rather than in one weekend, so nothing goes dark on a day with clients booked, and we handle the handover with your current provider so you are not stuck negotiating it.
We are a small practice with no IT person. Is that a problem?
No, that is most of who we look after. You get the same setup and the same support a much larger firm would have, without needing to employ anyone to run it.
Your technicians would have access to our client files. How is that controlled?
It is the right question to ask any IT provider, including us. Our access is limited to what a job needs, it is logged, and it comes off when someone leaves our team. If there are folders nobody outside the practice should ever open, we can lock them that way and show you the setting that does it.
Someone here clicked something they should not have. What happens then?
Tell us straight away and do not spend time deciding whether it was silly. We work out what the click actually reached, shut the account down if it reached anything, and check whether it went further. Ten minutes of warning is often the difference between a scare and a breach you have to report.
Some of us work from home or from a second consulting room. Can you support that?
Yes, and it is worth setting up properly rather than leaving people to improvise with whatever they can get working. Email, calendars, and the documents someone needs should behave the same in a second room as they do at the main desk, on a practice device rather than whatever happens to be at home.
